COVID 19

ACT ONE CINEMA COVID-19 MEASURES


DECEMBER 2021 UPDATES

In line with governent guidance, from Friday 10 December, masks are mandatory inside the building, except when eating or drinking. Free masks for guests are available at the box office.


Updated Terms and Conditions for ticket refunds due to COVID-19: Please note that there are no refunds, except in the event of the show being cancelled or in the instance that the customer has been asked to isolate due to COVID-19. In the second instance, the customer has to contact us at manager@actonecinema.co.uk with proof (e.g. screenshot) of their self-isolation notification, up to 2 hours before the screening. The customer will then be issued with a voucher equal to the monetary value of the ticket(s) minus 50p for transaction fees.



IS IT SAFE TO COME TO ACT ONE?

We take the health and safety of our guests and our staff very seriously.


We are following government safety guidelines as well as advice from the United Kingdom Cinema Association (UKCA).


In line with government and industry guidelines, we are putting a number of safety measures in place so that you can relax and enjoy the cinema experience, safe in the knowledge that we have everything covered.


This requires a few changes to your usual cinema visit:


  • It is mandatory to wear masks in the building, except when eating or drinking.
  • We ask that you book your tickets online to reduce the time spent at the box office.
  • You are welcome to check-in for Test and Trace by using either the QR code or by writing down your details in our visitors book. Sharing contact details with the NHS, where requested, can help to identify people who may have been exposed to the virus. The collected data will only be held for 21 days and will only be used where necessary. 
  • Customers showing symptoms may not be admitted inside the building. If you do show symptoms and have already booked a ticket, please stay at home and contact us at manager@actonecinema.co.uk. We will go through different options with you.
  • Card payment only - contacless if possible. 
  • We have staggered the start times for all of our films to reduce the number of people arriving and leaving at any one time so that we can keep our queues and corridors free. 
  • We have made complementary hand sanitiser readily available throughout the building.
  • We have made free masks available at the box office.
  • Extra cleaning measures between screenings are in effect.
  • Our bar closes at 10pm.


HOW DO I GET IN CONTACT WITH YOU?

You can reach us at manager@actonecinema.co.uk


WHAT WILL HAPPEN WITH MY MEMBERSHIP?

If your membership is cut short by lockdown we will extend it for the length of time lost.




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